Privacy policy

 

Juan Manuel Hernandez Arellano, hereinafter referred to as “the Data Controller,” with a contact address in Mexico and email address admin@johnarellan.shop, is responsible for the processing and protection of personal data collected through johnarellan.shop.

This Privacy Policy applies exclusively to johnarellan.shop, the John Arellan online store, where digital products such as presets, LUTs, and other digital assets are offered for sale.

1. Personal Data We Collect

To process and complete your purchase, we may collect the following personal information:

  • Full name.

  • Email address.

  • Information necessary to process and confirm your order.

  • Billing information, when required.

  • Any information you voluntarily provide when contacting the Data Controller regarding your order.

We do not directly collect complete credit or debit card details or sensitive financial information. Payments are processed through the payment services available through Shopify and its corresponding service providers.

We do not request sensitive personal data to make a purchase through johnarellan.shop.

2. Purposes of Processing

The personal information we collect may be used for the following purposes:

  • Processing and confirming your purchases.

  • Managing and delivering your digital products.

  • Sending download links, instructions, or information related to your purchase.

  • Providing customer support regarding your orders.

  • Resolving issues related to payments, downloads, or purchased products.

  • Maintaining records of transactions.

  • Complying with applicable legal and tax obligations.

Your information is not currently used for marketing, personalized advertising, or newsletter communications.

3. Platform Used

johnarellan.shop operates through Shopify, which provides the technology and infrastructure necessary to operate the store, process orders, and manage certain purchase-related functions.

When you make a purchase, some of your information may be processed by Shopify and by service providers necessary to complete the transaction, in accordance with their respective privacy policies and terms of service.

4. Data Transfers and Third-Party Service Providers

In order to operate johnarellan.shop and complete your purchases, your information may be processed by third parties that provide technology, payment processing, security, storage, digital delivery, or other services related to the operation of Shopify.

These third parties will only have access to the information necessary to provide their respective services.

We do not sell, rent, or otherwise commercialize your personal information with third parties.

5. Digital Products

All products available through johnarellan.shop are digital products.

In order to deliver these products, we will use the contact information provided during the checkout process, primarily your email address.

This information may be used to send purchase confirmations, download links, installation instructions, and communications strictly related to your order.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy and for any period required to comply with applicable legal, tax, or administrative obligations.

Once the information is no longer necessary for these purposes, it will be deleted, blocked, or retained only when required by applicable law.

7. Data Security

The Data Controller will implement reasonable administrative, technical, and physical measures to protect personal information against damage, loss, alteration, destruction, unauthorized access, or unauthorized processing.

The technology providers used to operate johnarellan.shop also maintain their own security measures applicable to the services they provide.

8. Your Privacy Rights

As the owner of your personal information, you may have the following rights under applicable Mexican data protection law:

Access: to know what personal information we hold about you and how it is being used.

Rectification: to request the correction or updating of your personal information when it is inaccurate or outdated.

Cancellation: to request the deletion of your personal information when you believe its processing is no longer necessary or is not being carried out in accordance with applicable law.

Objection: to object to the processing of your personal information for certain purposes when there is a legitimate basis to do so.

These rights are commonly referred to as ARCO Rights under Mexican data protection law.

9. How to Exercise Your Privacy Rights

You may submit a request by email to:

admin@johnarellan.shop

Your request should include, at a minimum:

  • Your full name.

  • A method for receiving our response.

  • A clear description of the right you wish to exercise.

  • A description of the personal information related to your request.

  • Any additional information that may help us locate your personal information.

We may request additional information to verify your identity before processing your request.

The exercise of ARCO Rights is free of charge, except for expenses permitted under applicable law.

10. Withdrawal of Consent

When the processing of your personal information is based on your consent, you may request the withdrawal of that consent by contacting:

admin@johnarellan.shop

Withdrawal of consent will not have retroactive effect and may be subject to applicable legal or contractual obligations.

11. Cookies

johnarellan.shop may use cookies and similar technologies that are necessary for Shopify's operation, website security, navigation, and purchase processing.

We currently do not use our own marketing, personalized advertising, or advertising-tracking tools.

Some services provided by Shopify or third parties integrated into the platform may use cookies or similar technologies in accordance with their respective policies.

12. Children's Privacy

johnarellan.shop is not specifically directed toward children.

We do not knowingly request personal information from children for purposes other than those necessary to operate the store.

13. Changes to This Privacy Policy

This Privacy Policy may be modified or updated when necessary due to changes in the operation of johnarellan.shop, the services we use, the purposes for which information is processed, or applicable legislation.

The updated version will be made available on this page and will include the date of the latest update.

14. Contact

If you have any questions regarding this Privacy Policy, the processing of your personal information, or the exercise of your privacy rights, you can contact us at:

Juan Manuel Hernandez Arellano
Email: admin@johnarellan.shop
Website: johnarellan.shop

Last updated: September 26, 2026